RAID Recovery

RAID Data Recovery

Our Reviews

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Excellent service and in a timely manner – i.e. straight away. I would recommend these guys to anyone and I would definitely use them again should the need aver arise again which I hope never does!

Albert Spickler October 28, 2016

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Payam recovered 100% of some crucial footage for our film shoot that was next to impossible to reshoot for our feature film project. Total professionalism, great pricing and superb communication, if you need data recovery services, go to these guys first!

Shane Anderson October 28, 2016

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We thought we’d never see our photos again. We don’t regret paying the money. We should recommend Payam to others and we are pleased that the job was done very quickly too.

Eddy Hartnet October 28, 2016

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Best service yet for retrieving data removed in error. Great advice, professionalism and care. Thanks heaps Craig.

John Hipwell October 28, 2016

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My experience with Payam was extremely satisfying. The service provided by the staff at Payam from my initial email inquiry and throughout the process was highly professional and exceeded my expectations of service. Staff responded too promptly to emails and returning phone calls, regularly provided feedback regarding progress of my data recovery and bent over

Stanley Campbell October 28, 2016

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Great service and end result using wes at Payam. Will recommend and use again if needed!

Geofdecan October 28, 2016

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Thank you for the excellent work. You had saved my all data from being lost.

Stuart Morley October 28, 2016

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Great service! Payam data not only recovered all critical data possible but they also kept us updated with progress along the way. Thanks – have already recommended you to a friend.

Angela Giagodi October 28, 2016

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I had 8 corrupted Vmdk files for our company Vmware server that crashed. Vmware tech support and another data recovery company could not help us. Payam data recovery extracted the contents of the files in 1 day using their urgent service. It was worth it – 200 staff are back to work now! Thank you

Larry Gray October 28, 2016

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I recently had a NAS server die on me, but remembering Payam’s ad on radio i’ve decided to give them a go. Not only was the data recovered, including literally decades worth of family photos, I was just blown away by Payam’s service and his ability to calm the customers who think they have lost

Jeffery W October 28, 2016

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My wife’s boss recommended Payam to me when our small business server crashed. We lost 5 years of invoices and accounting info without any backup. I called and Wes was very helpful on the phone and when i dropped it off in the city i spoke with Gray. Everyone was really helpful and told me

Sam Joseph October 28, 2016

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I couldn’t be happier with the service I got from Payam. I saw 4 different companies before them who told me they would not be able to retrieve my lost photos. I was very distraught as I had just been on my first overseas holiday. Payam were able to get every single photo back. I

Raven V. October 28, 2016

Has your RAID array failed? Unable to access the data? We can help!

We offer New Zealand’s fastest and best RAID recovery service.

We can help you with any set of disks from any RAID array or NAS Unit. This includes RAID 5, RAID 6, RAID 0, RAID 1, Spanned/JBOD, RAID 0+1/RAID 10 or any other type of multiple disk volume.

Whether it’s Dell, HP, IBM, Lenovo, Thecus, QNAP, Synology, Apple, Promise, Drobo, Netgear or any other brand of RAID or NAS, we can help with all of them.

Any type of RAID configuration: any brand, operating system, or other type of virtualisation – we have seen it, understood it, and fixed it. We would love to help you.

My RAID Array has failed, what should I do first?

Please turn off the hard drives. Stop using it immediately. Do not attempt any repair or rebuild, as this may cause permanent data loss or corruption. It is not uncommon for severe damage to occur when an amateur or unqualified fix is incorrectly or incompletely attempted.

Can you recover my data?

On more than 98% of cases of RAID failures we see, we recover the data. Often, we see RAID 5 sets of disks with 1 or 2 failed drives (e.g. 1 disk may have damaged heads and another may have some read errors or bad sectors). More common problems that we are accustomed to seeing are when a RAID-0 array has one failed drive, or when a RAID-1 set of disks stops working due to a problem with the RAID controller, not the actual hard drives.

Windows, Apple, Vmware, ZFX, iSCSI, LVMs, XFS, Linux – we can do it all.

For our experts, nothing is impossible.  we can fix any type of disk from any type of RAID array – SAS, SCSI, SATA, FC, SSDs – or any brand.  We love a challenge and there have been very few situations where we have not been able to recover data. Our only reason for being in business is to help you, and our only goal is to get your data back!

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I was working onsite and a buckets of seawater was dumping on the deck above flooding my laptop, which had a lot of information necessary for my work. Payam Data Recovery, inspected the laptop and gave me a same day quote. All data was recovered. Very happy with the service though I hopefully won’t require

Kult Heaton October 28, 2016

How much will it cost?

$800 to $2000 for simple cases.

$2500 to $4000 for most of the common types of problems we see.

$4000 to $10,000 for severe damage and very difficult cases.

$10,000 + for extremely complex and very time-consuming cases.

A recent case we worked on was from a cloud storage provider who suffered a flood, causing water damage to 14-rack mounted RAID arrays. Our expert team of data recovery engineers managed to rescue more than 120TB of data!

The cost will vary depending on the number of disks, the type of problem, how complex the RAID recover work will be, the amount of time we estimate it will take and how urgently you need the data back. We will offer you an Economy, Priority and Emergency service option. Our Emergency service is the most expensive, as we will around the clock to get the data back to you as fast as possible.

We will examine your disks for free, confirm the problem, and give you a free quote within 24 hours. We also offer an urgent RAID evaluation and quote service for $500 to get a quote in 1-2 hours’ time rather 24 hours.

What is your success rate?

Generally, as long as the data lost has not been securely erased or overwritten, in 99 % of cases, we can recover your data. With our knowledge and technology, it is very rare that lost data cannot be rescued. We are passionate about getting your data back and are the world’s best at data recovery. We know what to do and how to do it. In most cases, it is simply a matter of time before your precious data will be recovered. We will even perform repairs before rebuilding the RAID array, which is why our success rate is much higher than other data recovery companies in New Zealand. Your chances of getting your data back quickly and in perfect condition is much higher with Payam Data Recovery than any other alternative.

Common problems we can help with:

  • A disk or two has failed in a RAID array. When one disk fails, it is not uncommon for nobody to notice. But, when the second drive fails, the data may become inaccessible. For example, in a RAID-5 array.
  • Two or three drives failed in a RAID-5 or RAID-6 array.
  • Two disks in a RAID-1 array suddenly fail, usually due to bad sectors/read errors or a head failure.
  • Sudden power loss – this can sometimes cause hard drives to fail. An example of this is when heads are stuck to platters, which prevents drives from spinning up.
  • RAID controller failure or lost RAID configuration.
  • Lost access to all data after powering off a server or relocating it.
  • Hardware problems with the hard drives, e.g. Damaged PCB, damaged heads, bad sectors, seized spindle motor or firmware/system area corruption.
  • Fire damage.
  • Water, liquid or flood damage.

How long does data recovery take?

In some situations, your data will be recovered within 24 hours. In more complex cases, it may take several days or even weeks. We offer two service options initially – a free evaluation and quote within 24 hours OR an urgent evaluation and quote at a cost of $500. If you ask for the urgent quote, we will work on your hard drives as soon as we receive them and give you an estimated quote within 1-2 hours. We will always ask for your approval before we start work.

We give three different options within a quote we provide: Economy, Priority and Emergency. The results of the service will be the same in all three, it is the time frame and cost that will be different.

We offer the fastest RAID data recovery services to our customers in New Zealand! We have recovered data in many data loss situations, many of which saw our competitors within New Zealand fail to recover anything and deem recovery to be an impossibility.

We can do what others say is impossible. We are the best in the business of getting your data back, from any type of RAID or NAS failure.

Why chose us?

  • Thanks to 18 years’ experience, we already know what to do and how to do it. We can fix problems faster with a higher chance of success than anybody else.
  • We have state-of-the-art data recovery hardware, equipment, and technologies to repair failed SATA, SAS and SCSI hard disk drives.
  • We are masters of specialised hardware for repairing system area/firmware problems on SATA, SCSI and SAS hard drives.
  • Our world-class sector-to-sector hardware disk imaging tools for cloning SATA, SAS and SCSI hard drives with read errors/bad sectors. We can read one head or platter at a time, and do multiple-pass imaging for very badly damaged drives.
  • Safe and professional: We only use proven data recovery methods and protect your data at all times. We will never do anything risky that will cause data loss or worsen the issue. We only use the world’s best practices for data recovery, and use the best tools to recover data from your failed RAID array.
  • We don’t outsource work – we can handle any problem to help you ourselves.

Ready to get your data back?

  • 1. Turn the power off, then remove all of the hard drives from your device or enclosure. Number them with any disk or drive ID number.
  • 2. Complete our online Submit a job form (Click here). You will be given a job number to start the data recovery process. Select the free quote within 24 hours, or the urgent quote within 2-3 hours on average for $500.
  • 3. Deliver your hard drives to our Auckland data recovery office ASAP.
  • 4. If you prefer to send the disks to us by post or courier, ensure you wrap all of the hard drives individually with at least 3-4cm of bubble wrap to prevent further damage.
  • 5. We will send you a quote by email for your approval before we start work.
  • 6. If you approve the quote, we will recover your data and supply it back to you on an external USB 3.0 hard disk drive. We provide these at an additional cost. If you prefer your data restored to another device, we can use any device you provide us.
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