* 1 device per job record - please submit multiple jobs if you have more than one device for recovery * indicates a required field that must be filled in. Please wait... 1Your contact details First Name * Last Name * Company name Mobile phone number (Required for SMS notifications and updates) * Landline/Other phone number (Optional) Email address * Confirm email address * Alternate email Street address * City * Postcode * Country * Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burma Myanmar Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Cyprus Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Federated States of Micronesia Fiji Finland France French Guiana French Polynesia Gabon Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Republic of the Congo Réunion Romania Russia Rwanda Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino São Tomé and Príncipe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St. Lucia Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand The Bahamas The Gambia Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay US Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis and Futuna Yemen Zambia Zimbabwe How did you hear about us? * Select one Apple Banner ad online Bing search engine Email marketing Facebook Flyer in the mail Google Search I'm a partner I'm a previous customer JB Hi-Fi Lenovo LinkedIn Referred by a friend Referred by a computer shop or IT Professional Seagate Synology Toshiba Trade Me Twitter Western Digital Referrer/Business name * 2Data Recovery Details Describe the problem you are having in as much detail as possible: What is the problem with your RAID array or NAS Unit? What happens when you try to use it now? If somebody else has examined it for you, what did they suspect the problem was?* We require a list of critical files to determine if the data recovery work we complete for you is deemed successful.What are the most important folders, files or types of files. Please provide as much detail as possible to help us ensure your most important files are recovered successfully.* What attempts have you or anybody else made to recover the data so far? Have any hard drives been removed, or replaced? Have you performed any rebuild, repair or reformat? The more information you can give us regarding any previous attempts to recover any data before we help you will be very useful for us to know.* 3Which Service would you like? Free evaluation and quote in 2-5 days An obligation free quote provided in 2-5 days on average $500 Urgent quote within 2 days An upfront, non-refundable fee for an urgent evaluation and quote within 2 days. If you approve the quote, this $500 will be deducted off the quoted price. If you do not approve the quote, this amount is NOT refundable. 4How would you like your data back? (the cost of an external hard drive is in addition to the cost of our data recovery service.) Free option: $0 - I will supply my own USB flash drive, hard drive or SSD for the recovered data. Please send this device to us with your device at the same time to avoid any delays in getting your data copied. Note: We DO NOT accept USB flash drives / Pen drives for recovered data. We sell external hard disk drives with a 2 year data recovery protection plan included, provided by Seagate: $75 - 1 TB USB 2.5″ USB 3.0 external hard drive with 3 years manufacturers warranty $90 - 2 TB USB 2.5″ USB 3.0 external hard drive with 3 years manufacturers warranty $155 - 4 TB USB 2.5″ USB 3.0 external hard drive with 3 years manufacturers warranty $360 - 8 TB USB 3.5″ USB 3.0 external hard drive with 3 years manufacturers warranty Important: For all brands and sizes of hard drives we sell, There is no protection or warranty cover for data loss/data recovery costs. Always backup the data we provide you within 2 days of receiving it from us to avoid future data loss from any data storage device we provide. All prices advertised include GST. Would you like to purchase a second disk of the same kind so you will be provided with 2 copies of your data? No thanks. Yes, please. 5Additional information Need the faulty drives back? Do you require your faulty/damaged drives returned to you after the data is recovered? If you select No, we can provide a free secure hard drive and SSD data destruction and recycling service after your data has been recovered. Select Yes only if your device is under warranty and you would like to claim a warranty replacement after the data recovery work is completed or if you would like it back for any other reason. No thanks, please destroy it for me free of charge Yes, I need all of the drives back Please wait... Processing. Please wait... (Please wait while we get the data recovery process started. This may take some time, do not close this page, refresh or go back.) Processing payment Creating your customer number Creating a new job number Sending an SMS to your mobile phone with your job number for your records Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time. 6Discounts or special offers Do you have a discount code? If so please enter it below then click on Apply. If not, leave this blank. Apply Amount to be charged including GST in New Zealand Dollars: Discount provided: $0.00 7Payment details Credit Card Paypal (Temporarily unavailable) Name of card holder (as it appears on your card) * Card Number (No dashes or spaces) * Expiry Date * 01 (Jan) 02 (Feb) 03 (Mar) 04 (Apr) 05 (May) 06 (Jun) 07 (Jul) 08 (Aug) 09 (Sep) 10 (Oct) 11 (Nov) 12 (Dec) / 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 2051 2052 2053 2054 2055 2056 2057 2058 2059 2060 2061 2062 2063 2064 2065 2066 2067 2068 2069 2070 2071 2072 2073 2074 2075 2076 2077 2078 2079 2080 2081 2082 2083 2084 2085 2086 2087 2088 2089 2090 2091 2092 2093 2094 2095 Security Code (CCV/CVC/CID)* Visa/Mastercard: The last 3 digits on the back of your card. American Express: The 4 digit code on the front of the card. I have read and agree to the terms and conditions of service. (See Terms and Conditions). Back Amount to be charged including GST in New Zealand Dollars: 1. The client authorises the employees and contractors of Payam Data Recovery Pty Ltd (Australia) and Payam Data Recovery Limited (New Zealand) to receive and transport their device to and from their facilities by courier. 2. The client represents, warrants, and affirms that he/she is the owner of or corporate representative for the device sent for data recovery. 3. Any property left with Payam Data Recovery for more than 60 days will be disposed of, sold, reused, or recycled. In this case, Payam Data Recovery is without liability to the client or any third party. 4. The client understands that, although our success rate is extremely high, data recovery cannot be guaranteed. There are cases where no data at all can be recovered or only some of the data can be recovered. 5. The client understands that a hard drive, SSD, mobile phone, tablet, USB flash drive, memory card, or any other electronic device may fail at any time - even while in possession of Payam Data Recovery. The client shall not hold Payam Data Recovery responsible in any way for any such failure. 6. In no event will a contractor or employee of Payam Data Recovery be liable for any loss of data, damage to the device, loss of revenue or profit, or any other consequence of the service provided. 7. Payam Data Recovery always agrees to keep all data recovered private and confidential. Any child pornography found must be reported to a respective law enforcement division, as this is required by law. All other data will remain confidential in accordance with privacy laws. If any data that we recover is requested by law enforcement, this will be provided in accordance with the law. 8. A full payment is due prior to the release of data, unless a previous arrangement has been made. 9. Payam Data Recovery will not be held liable if your device has any additional data loss due any work done by our staff, e.g. a mobile phone that is reset/erased or a hard drive that is erased. Everything we do is done in a safe way and our staff follow strict procedures to ensure everything possible is done to recover your data without the risk of any data loss/additional problems. But in the event of any mistake or human error, Payam Data Recovery will not pay any compensation or provide any financial payment to the client. 10. Our “No-Data, No-Fee” policy only applies for specified cases. In some circumstances, an initial fee which is not refundable may be requested before work is started. This is always discussed before we begin our data recovery procedures and will be stated in a quote for your device. 11. Payment Methods accepted: Visa, Mastercard, American Express, EFT/Bank transfer. Cash or Cheques are not accepted unless approved by management prior to receiving this payment. 12. Once the data recovery work is completed, you are welcome to examine/test any files you like using TeamViewer software. Once you take the data out of our office, or if you make a payment and we deliver it to you by a courier – there is no refund for any reason. 13. If you approve your quote and request that we cancel the job for any reason after 24 hours has passed, we cannot provide you with any refund. The payment you have made will be kept, we can stop work and return the device to you at no additional cost. If no payment has been made, we ask for a 50% of the quoted amount you approved to cancel the job. E.g If the quote was for $1000, and you cancel the job after we have started work or have completed work, we expect payment of $500. 14. Payment is required within 14 days of the work being completed. You can pay by Credit card or EFT/Bank transfer. We will need your full payment provided in cleared funds before we return your data to you. 15. Payment after 14 days will incur a late payment fee of 10% for late payment, if the payment is still due at 30 days, 15% will be added and at 45 days, 20% will be added unless this is waived due to special circumstances by our staff prior to approving the quote. We promise to do the work you ask us to do, we do expect prompt payment for our work. If you do not pay us within 60 days, a debt collector will be used, and you will be charged an additional 25% fee by the debt collector. This 25% fee of the invoice will be billed to the client and will not paid by Payam Data Recovery. 16. If the method of data recovery we quoted you for fails, we may offer you another method and provide you with a revised quote which will be higher in price. This will be an obligation-free quote. 17. We cannot guarantee how much data can be recovered from your device, we will only know when we complete the recovery attempt. We strive to retrieve all possible recoverable data. You will be permitted to test the data using Teamviewer software and check if your important files are in good condition before you pay us. Our goal will be to recover your most important files, as well as all other data, in the best condition possible. 18. No Fix, No Fee Policy, Non-refundable attempt fee and Refund Policy. this is all Information you should know and understand. Please contact us if you have any questions, we would be happy to explain further. We see different problems with hard drives, for most 8 problem types including logical problems, file system problems, bad sectors/read errors, damaged PCB, firmware problems or deleted files/reformatted) if we cannot recover your data, you will be given a full refund. 99% of the time, the data is usually recoverable if we spend the time to do the work and have no unexpected problems, the data is usually recoverable. If not, we will refund your money. But If your hard drive has damaged heads or a seized spindle motor, our class-100 room team is required. Our elite team of highly skilled, professionally trained, expert clean room engineers at our main lab in Rhodes, NSW, Australia will work on your hard drive. If there is no damage to the platters, there is usually a 97-99% chance of getting your data back! If there is damage to the platters, there is usually a much lower chance of success (and it is possible no data at all may be recoverable, or only a partial recovery). Sometimes the damage is easily visible, sometimes it's not possible to see it at all but there is damage. In these cases, we will inform you that clean room work is required. We will seek your permission to continue our work and inform you that $500 or more of any amount you pay us is not refundable to cover our time, efforts, labour and any spare parts if required. No discounts or offers can be used for this $500 amount (or more). If we cannot recover your data, there is no extra money due. The amount you agreed to will remain the same but if for any reason if the data cannot be recovered (usually due to damage to platters being too severe, or damage to platters repeatedly killing our spare parts and not responding successfully to our repair attempts). We will keep the $500 (or any other non-refundable amount) you pay us to cover the cost of our time, labour, efforts and expertise to try to do everything possible to help get your data back. Nobody will try harder than us to help you, your best chance of success is with us, we know what to do, how to do it and are the best equipped to give you the maximum chance of getting your data back if our class-100 clean room team is needed. As mentioned, if this is required, we will ask for your permission before we start this type of invasive, most complex data recovery work. 19. About our Special Case Lab: If for any reason the data is not recoverable, our special lab services may be offered to you as an optional upgrade service at additional cost if the data is not recoverable for any reason using our standard methods. Special case lab projects may take a lot longer but, in an effort, to help you and get your data back, we will try very hard and put the time and extreme level of hard work and effort to attempt this work as a research project to help you. This is usually due to damage to platters that would normally be deemed not recoverable by any other data recovery companies. 20. Our data recovery services are not being offered as a forensic service, our company and staff do not wish to be involved in litigation, court cases or legal matters for our own privacy, protection and preference of the kind of work we wish to do. If you request a report, chain of custody document or other formal documents, these will be refused. If we are requested to attend court in future due to any work we do for you, you will be charged $600 AUD per hour for our time for any time at all regarding reviewing documents, preparing documents or time in person to meet with you, lawyers or in court. 21. If you provide us with a device to recover the data from us but cannot provide the password, PIN/passcode or encryption key to unlock it, preventing data recovery completion – we seek full payment for our services regardless. 22. Payam Data Recovery will not be held liable for the repair or replacement of any Apple computer or mobile device (including iPhone and iPad) or Microsoft Surface computer of any kind if there is damage to the screen/crack/visible damage caused by our staff opening the device or doing any work to it.