Submit a job

Submit a job

If you are ready to deliver your device to us, please select your device type below at the bottom of this page to get started with our Submit a job form.
But if you are NOT ready to deliver your device to us yet and would like to ask a question or request a quote instead, please go to this form or give is a call on 0800 000 189 for a chat.

Before you visit our office in person:
Step 1: If you are visiting our office in person, please complete a “Submit a job form” online before coming to our office. You will not be asked for any payment now, you only pay once the data is recovered and you are happy with the outcome.
Step 2: Print the submit a job form PDF file provided (showing your Job number at the top) once you complete the form.
Step 3: Deliver your device and submit a job form print out together. If you are unable to print the form, please include the job number that is shown on the submit a job form provided to you on a post-it-note, sticker, or anything else for us.

Post / Courier your device to us (recommended):
The same process applies if you are sending your device to us by post or courier, complete the submit a job form online, print it out, pack your device with lots of bubble wrap, in a box and include the printed submit a job form inside when sending it to us. Always use a delivery option with a tracking number and signature on delivery if available. We will let you know once your parcel arrives at our office by email.

Here are some options to have the parcel collected from you, to deliver it to us at your own cost:
https://www.courierpost.co.nz/send/send-it-now/
https://nz.interparcel.com/
https://online.packsend.co.nz/

If you have a spare hard drive to save your files to, please deliver it to us at the same time of the faulty device or we will charge an additional fee to supply an external hard drive for you by default unless you provide us with one from the start.

After you submit this form, you will be provided with 2 things:

  • A ‘submit a job’ form – This is a PDF file that will show your Job number with us. Please print this page and include it with your device when you send it to us by post/courier.
  • An address label, this is for your convenience and is optional. Please use this if you are sending your device to us by post or courier to save you time on labelling the parcel. It will show our delivery address and your contact details as the sender. This is not prepaid, it is just a label to save you time.
Important: Please do not bring a computer, laptop, iMac, NAS/Server to our office. We only require the data storage device (e.g HDD/SSD), if you are not sure how to remove this yourself, please ask a computer shop/IT professional to do it for you.

Select your device type below to get started







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