Submit a USB Flash Drive

* 1 device per job record - please submit multiple jobs if you have more than one device for recovery

* indicates a required field that must be filled in.

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  •   Processing payment 
  •   Creating your customer number 
  •   Creating a new job number 
  •   Sending an SMS to your mobile phone with your job number for your records 
  •   Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time. 

1Your contact details


2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What is the problem with your USB Flash Drive? What happens when you try to use it now? If somebody else has examined it for you, what did they suspect the problem was?*

We require a list of critical files to determine if the data recovery work we complete for you is deemed successful.What are the most important folders, files or types of files. Please provide as much detail as possible to help us ensure your most important files are recovered successfully.*

What attempts have you or anybody else made to recover the data so far? The more information you can give us regarding any previous attempts to recover any data before we help you will be very useful for us to know.*


3Which Service would you like?

Not Urgent

$42 per month x 12 or $450 single payment.

The average turnaround time is 2-3 weeks for non-urgent jobs. This is ideal if you have lost photos or files of sentimental value but is not required urgently. If we cannot recover your data, you pay nothing!


$85 per month x 12 or $950 single payment.

Your data recovery job will be given high priority status and work will be done before Economy service jobs. We will speed it up in every way possible during our normal business hours. The result will be the same as the Economy Service but we will get your data back faster. If we cannot recover your data, you pay nothing!

Super Urgent!

$145 per month x 12 or $1600 single payment.

Your data recovery job will be given the highest priority status, Emergency status! We will work 24 hours a day, 7 days a week. We will work all day, every day including weekends and public holidays and spare no expense to speed up the data recovery process as fast as humanly possible. The result will be the same as the Economy and Priority Service but we will get your data back as fast as possible. If we cannot recover your data, you pay nothing!


Note: Some complex cases will require more time, up to 12 weeks. There is cost will always remain the same based on the service you select.


4How would you like your data back? (the cost of an external hard drive is in addition to the cost of our data recovery service.)

Free option:

Please send this device to us with your device at the same time to avoid any delays in getting your data copied.

Alternatively, we offer the following external hard drives:

Important: For all brands and sizes of hard drives we sell, There is no protection or warranty cover for data loss/data recovery costs. Always backup the data we provide you within 2 days of receiving it from us to avoid future data loss from any data storage device we provide. All prices advertised include GST.

Would you like to purchase a second disk of the same kind so you will be provided with 2 copies of your data?


5Additional information

Need the faulty drive back? 

Do you require your faulty/damaged USB flash drive returned to you after the data is recovered? If you select No, we can provide a free secure USB flash drive data destruction and recycling service after your data has been recovered. Select Yes only if your device is under warranty and you would like to claim a warranty replacement after the data recovery work is completed or if you would like it back for any other reason.


6Discounts or special offers

Do you have a discount code? If so please enter it below then click on Apply. If not, leave this blank.

Discount provided: $0.00

I have read and agree to the terms and conditions of service. (See Terms and Conditions).
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