Submit a SSD

* 1 device per job record - please submit multiple jobs if you have more than one device for recovery

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  •   Processing payment 
  •   Creating your customer number 
  •   Creating a new job number 
  •   Sending an SMS to your mobile phone with your job number for your records 
  •   Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time. 

1Your contact details


2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What happens when you use the SSD, do you receive any errors? If somebody has looked at it for you what did they suspect the problem was.*

We require a list of critical files to determine if the data recovery work we complete for you is deemed successfull. Simply typing 'I need everything' is not helpful to us, we always try to recover all files if possible. In some cases when we can only temporarily repair a disk, the disk may only work for a short period of time so we need to save the most critical files for you ASAP before the disk fails again. List of most important foldernames and filenames. (e.g. C:\Documents and Settings\User\Mydocuments, desktop Folder, Outlook PST File,

What attempts have you or anybody else made to recover the data so far? What do you believe may have caused this problem? e.g liquid spill,power surge, dropped the device?*


3Which Service would you like?

Not Urgent

$75 per month x 12 OR $800 single payment.

The average turnaround time is 2-3 weeks for non-urgent jobs. This is ideal if you have lost photos or files of sentimental value but is not required urgently. SSDs with damage to the PCB, firmware or controller or other complex problems can take up to 12 weeks. The price remains the same. No payment is required now. If we cannot recover your data, you pay nothing! You only pay when the data is recovered.


$180 per month x 12 OR $2000 single payment.

Your data recovery job will be given high priority status and work will be done before Economy service jobs. We will speed it up in every way possible during our normal business hours. The result will be the same as the Economy Service but we will get your data back faster.

Super Urgent!

$325 per month x 12 OR $3500 single payment.

Your data recovery job will be given the highest priority status, Emergency status! We will work 24 hours a day, 7 days a week. We will work all day, every day including weekends and public holidays and spare no expense to speed up the data recovery process as fast as humanly possible. The result will be the same as the Economy and Priority Service but we will get your data back as fast as possible.


Note:  If for any reason the data is not recoverable, you do not pay anything! You only pay if we get your data back.


4How would you like your data back? (the cost of an external hard drive is in addition to the cost of our data recovery service.)

Free option:

Please send this device to us with your device at the same time to avoid any delays in getting your data copied.
Note: We DO NOT accept USB flash drives / Pen drives for recovered data.

Alternatively, we offer the following external hard drives:

Important: For all brands and sizes of hard drives we sell, There is no protection or warranty cover for data loss/data recovery costs. Always backup the data we provide you within 2 days of receiving it from us to avoid future data loss from any data storage device we provide. All prices advertised include GST.

Would you like to purchase a second disk of the same kind so you will be provided with 2 copies of your data?


5Additional information

Need the faulty drive back? 

Do you require your faulty/damaged solid state drive returned to you after the data is recovered? If you select No, we can provide a free secure solid state drive data destruction and recycling service after your data has been recovered. Select Yes only if your device is under warranty and you would like to claim a warranty replacement after the data recovery work is completed or if you would like it back for any other reason.


6Discounts or special offers

Do you have a discount code? If so please enter it below then click on Apply. If not, leave this blank.

Discount provided: $0.00

I have read and agree to the terms and conditions of service. (See Terms and Conditions).
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