Submit a Mobile Device

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  •   Processing payment 
  •   Creating your customer number 
  •   Creating a new job number 
  •   Sending an SMS to your mobile phone with your job number for your records 
  •   Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time and a copy of your tax invoice/receipt 

1Your contact details


2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What happens when try to use your mobile device and what do you believe caused this problem? Please explain the problem you are having in as much detail as possible.*

What are the most important files or file types that you need to be recovered? What is deemed critical to you? Please give us as much information as possible.*

What attempts have you or anybody else made to recover the data so far.*


3Which Service would you like?

Not Urgent

$59 per month x 12 or $650 single payment.

The average turnaround time is 2-3 weeks for non-urgent jobs. This is ideal if you have lost photos or files of sentimental value but is not required urgently. If we cannot recover your data, you pay nothing!


$135 per month x 12 or $1500 single payment.

Your data recovery job will be given high priority status and work will be done before Economy service jobs. We will speed it up in every way possible during our normal business hours. The result will be the same as the Economy Service but we will get your data back faster. If we cannot recover your data, you pay nothing!

Super Urgent!

$230 per month x 12 or $2500 single payment.

Your data recovery job will be given the highest priority status, Emergency status! We will work 24 hours a day, 7 days a week. We will work all day, every day including weekends and public holidays and spare no expense to speed up the data recovery process as fast as humanly possible. The result will be the same as the Economy and Priority Service but we will get your data back as fast as possible. If we cannot recover your data, you pay nothing!


Note: If for any reason the data is not recoverable, our special lab services may be offered to you as an optional upgrade service at additional cost if the data is not recoverable for any reason using our standard methods.Special case lab projects may take a lot longer but in an effort to help you and get your data back, we will try very hard and put the time and extreme level of hard work and effort to attempt this work as a research project to help you.


4How would you like your data back? (the cost of a USB flash drive or an external hard drive is an additional cost.)

Free option:

Please send this device to us with your device at the same time to avoid any delays in getting your data copied.

Alternatively, we offer the following external hard drives:

Important: For all brands and sizes of hard drives we sell, There is no protection or warranty cover for data loss/data recovery costs. Always backup the data we provide you within 2 days of receiving it from us to avoid future data loss from any data storage device we provide. All prices advertised include GST.

Would you like to purchase a second disk of the same kind so you will be provided with 2 copies of your data?


5Additional information

What Brand is your phone? *

Mobile Brand (if other)


What model is your phone? *


If required, may we remove the memory chip and dispose of all remaining parts of your phone in order to recover the data? The chip will be removed and the entire phone disposed of/not returned to you. This is called a Chip off procedure. If you consent to this, there is a better chance that we can recover your data and faster too

 Please return my device if chip-off is not required


I acknowledge that the data recovery process will void my warranty and will not hold Payam Data Recovery liable for any reason due to warranty or hardware support being void/lost.

I am the owner of this device, i can provide you with proof and ID if required. Note: If you are not the owner of this service, we will refuse to provide this service to you due to privacy laws we cannot recover data if the device is not yours. Even if it belongs to a family member or employee.

I understand this is not a forensic service and will not try to use it as such. Payam Data Recovery will not provide me with any report or statement will be provided regardless of the outcome. I agree not to request this. This is for private use only, not for legal actions. If you require the data to be used as evidence in court, please find a company specializing in computer/mobile phone forensics. We are a data recovery company, we do not wish to be involved in court cases/legal action of any kind.

Can we dispose of your mobile phone/tablet after we recover your data? 

If you select Yes, we can provide a free secure mobile device data destruction and recycling service after your data has been recovered. Select No only if your device is under warranty and you would like to claim a warranty replacement after the data recovery work is completed or if you would like it back for any other reason.


6Discounts or special offers

Do you have a discount code? If so please enter it below then click on Apply. If not, leave this blank.

Discount provided: $0.00

I have read and agree to the terms and conditions of service. (See Terms and Conditions).
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