Submit a Hard Drive

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  •   Processing payment 
  •   Creating your customer number 
  •   Creating a new job number 
  •   Sending an SMS to your mobile phone with your job number for your records 
  •   Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time and a copy of your tax invoice/receipt 

1Your contact details

 

2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What happens when you use the disk, do you receive any errors? Do you hear any unusual sounds? If somebody has looked at the disk for you what did they suspect the problem was.*

We require a list of critical files to determine if the data recovery work we complete for you is deemed successfull. Simply typing 'I need everything' is not helpful to us, we always try to recover all files if possible. In some cases when we can only temporarily repair a disk, the disk may only work for a short period of time so we need to save the most critical files for you ASAP before the disk fails again. List of most important foldernames and filenames. (e.g. C:\Documents and Settings\User\Mydocuments, desktop Folder, Outlook PST File,
C:\Myob18\companyfile.myo)*.*

What attempts have you or anybody else made to recover the data so far?* Please let us know if you have put your device in a freezer, opened the top cover of the hard drive, swapped the PCB or anything else.*

 

3Which Service would you like?

Not Urgent

$75 per month x 12 OR $800 single payment.

The average turnaround time is 2-3 weeks for non-urgent jobs. This is ideal if you have lost photos or files of sentimental value but is not required urgently. HDDs with damaged heads or complex problems can take up to 12 weeks. The price remains the same. No payment is required now. If we cannot recover your data, you pay nothing! You only pay when the data is recovered.

Urgent

$180 per month x 12 OR $2000 single payment.

Your data recovery job will be given high priority status and work will be done before Economy service jobs. We will speed it up in every way possible during our normal business hours. The result will be the same as the Economy Service but we will get your data back faster.

Super Urgent!

$325 per month x 12 OR $3500 single payment.

Your data recovery job will be given the highest priority status, Emergency status! We will work 24 hours a day, 7 days a week. We will work all day, every day including weekends and public holidays and spare no expense to speed up the data recovery process as fast as humanly possible. The result will be the same as the Economy and Priority Service but we will get your data back as fast as possible.

 

But If your hard drive has damaged heads or a seized spindle motor, our class-100 room team is required. Our elite team of highly skilled, professionally trained, expert clean room engineers at our head office in Sydney, Australia will work on your hard drive. If there is no damage to the platters, there is usually a 97-99% chance of getting your data back! If there is damage to the platters, there is usually a much lower chance of success (and it is possible no data at all may be recoverable, or only a partial recovery

Nobody will try harder than us to help you, your best chance of success is with us, we know what to do, how to do it and are the best equipped to give you the maximum chance of getting your data back if our class-100 cleanroom team is needed. If no data can be recovered or the result is poor due to damage to the platters, you pay nothing!

 

4How would you like your data back? (the cost of an external hard drive is in addition to the cost of our data recovery service.)

Free option:

Please send this device to us with your device at the same time to avoid any delays in getting your data copied.

Alternatively, we offer the following external hard drives:

Important: For all brands and sizes of hard drives we sell, There is no protection or warranty cover for data loss/data recovery costs. Always backup the data we provide you within 2 days of receiving it from us to avoid future data loss from any data storage device we provide. All prices advertised include GST.
 

Would you like to purchase a second disk of the same kind so you will be provided with 2 copies of your data?

 

5Additional information

Need the faulty drive back? 

Do you require your faulty/damaged hard drive returned to you after the data is recovered? If you select No, we can provide a free secure hard drive data destruction and recycling service after your data has been recovered. Select Yes only if your device is under warranty and you would like to claim a warranty replacement after the data recovery work is completed or if you would like it back for any other reason.

 

6Discounts or special offers

Do you have a discount code? If so please enter it below then click on Apply. If not, leave this blank.

Discount provided: $0.00

 
I have read and agree to the terms and conditions of service. (See Terms and Conditions).
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