Terms and Conditions

Payam Data Recovery – Terms & Conditions of Service

Payam Data Recovery – Terms & Conditions of Service

  1. The client authorises the employees and contractors of Payam Data Recovery Limited (New Zealand) and Payam Data Recovery Pty Ltd (Australia) to receive and transport their device to and from their facilities by courier.
  2. The client represents, warrants, and affirms that he/she is the owner of or corporate representative for the device sent for data recovery.
  3. Any property left with Payam Data Recovery for more than 90 days will be disposed of, sold, reused, or recycled. In this case, Payam Data Recovery Pty Ltd is without liability to the client or any third party.
  4. The client understands that, although our success rate is extremely high, data recovery cannot be guaranteed.
  5. The client understands that a hard drive, SSD, mobile phone, tablet, USB flash drive, memory card, or any other electronic device may fail at any time– even while in possession of Payam Data Recovery. The client shall not hold Payam Data Recovery responsible in any way for any such failure.
  6. In no event will a contractor or employee of Payam Data Recovery be liable for any loss of data, damage to the device, loss of revenue or profit, or any other consequence of the service provided.
  7. Payam Data Recovery agrees to keep all data recovered private and confidential at all times. Any child pornography found must be reported to a respective law enforcement division, as this is required by law. All other data will remain confidential in accordance with privacy laws. If any data that we recover is requested by law enforcement, this will be provided in accordance with the law.
  8. A full payment is due prior to the release of data, unless a previous arrangement has been made.
  9. Our “No-Data, No-Fee” policy only applies for specified cases. In some circumstances, an initial fee may be requested before work is started. This is always discussed before we begin our data recovery procedures, and will be stated in a quote after the evaluation of your device.
  10. The client is financially responsible for all shipping costs.
  11. Payment Methods accepted: EFTPOS, Visa, Mastercard, American Express, EFT/Bank transfer.
  12. Once the data recovery work is completed, you are welcome to examine/test any files you like. Once you take the data out of our office, or if you make a payment and we deliver it to you by a courier – there is no refund for any reason.
  13. If you approve your quote and cancel for any reason after 24 hours has passed, there is a $150 cancellation fee.
  14. Payment is required within 14 days of the work being completed. You can pay by EFTPOS, Credit card or EFT/Bank transfer. We will need your full payment provided in cleared funds before we return your data to you.
  15. Payment after 14 days will incur a late payment fee of $30 per week, unless this is waived due to special circumstances by our staff prior to approving the quote. If you do not pay us within 60 days, a debt collector will be used, and you will be charged an additional 25% fee by the debt collector. This 25% fee of the invoice will be billed to the client, and will not paid by Payam Data Recovery.
  16. If the method of data recovery we quoted you for fails, we may offer you another method and provide you with a revised quote. This will be an obligation-free quote.
  17. We cannot guarantee how much data can be recovered from your device, we will only know when we complete the recovery attempt. We strive to retrieve all possible recoverable data. You will be permitted to test the data and check if your important files are in good condition before you pay us. Our goal will be to recover your most important files, as well as all other data, in the best condition possible.