Hard Drive Recovery

HDD Data Recovery

Our Reviews

Has your hard drive stopped working? Don't panic, we can help!

My hard drive has died, what should I do first?

The first step is to immediately stop using the hard drive. Turn the device off and keep it that way to prevent any further damage. Even though you may have the urge to work through the issue or try to fix it yourself, (we’re only human), this often results in more damage being done. It is a constant truth that the better condition we receive your hard drive in, the higher the chances are of your data being recovered in good condition.

Can you recover my data?

Yes, probably. Most hard drive problems can be fixed.

Your likelihood of getting your data back is better with us than anybody else in New Zealand, we are the best at what we do. We know what to do, how to do it, have all of the best equipment to help you with the best possible chance of success.

In most cases, your important files can be recovered by our experienced and professionally trained data recovery engineesr. In the wrong hands, a simple problem may be made worse, data may not be recovered at all, and permanent data loss could definitely occur. Luckily, if you choose us, you don’t have to worry about an inexperienced or unprofessional person ruining your chances of getting your data back. We have the best technology, training and expertise in the world with proven track record of successfully retrieving data from all types of hard drive problems no matter how small or big. 

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We have found that some problems are more common among our clients than others. The most common situations that arise, which we can help with, include hard drives with bad sectors/read errors, firmware problems/system area damage, damaged PCB, damaged heads, seized spindle motor, file system corruption, damaged partition and being unable to access for any other reason

We offer a fixed price service, this makes making a decision if your data is worth the cost of paying a data recovery professional easier, we charge a fixed price to help get your data back no matter how much time, effort or expense (to buy donor drives) we need to go – our goal is to help you and we do this in an honest, clear way that makes it easy for you to make an informed decision – we would love to get all of your photos, documents and other files back for you today!

A very genuine company that cares about its customers. Their obligation-free quote is exactly that, obligation-free and with no hidden charges. They were able to recover all my data from my corrupt HDD at quote price and within the timeframe, whilst displaying great professionalism and prompt responses to my queries. P.S. Shoutout to Kane from

How much will it cost?

We offer 4 different services: Economy, Priority, Emergency Services and Special Case lab. Pay upfront to save or pay by the month over 12 months.

Economy Service (Ideal if you are not in any hurry)

Pre-Payment of $800 or pay only $75 per month over 12 monthly payments if you prefer.
If for any reason your data is not recoverable, you will get 100% refunded to you.
+ Free new USB 3.0 external hard drive provided with your recovered data.

The average turnaround time is 2-3 weeks for non-urgent jobs. This is ideal if you have lost photos or files of sentimental value but is not required urgently. We will ask for this $800 credit card payment when we start this process, if your data cannot be recovered we will provide you with a full refund. We’ll even include a free external hard drive.

Note: If the data cannot be recovered for any reason but we believe that with a lot more time and research it may be possible to recover the data in future, we will offer you our special case lab service option at an additional cost (see below for more information).

Click here to submit your job online to get started.

Priority Service (If you would like your data back faster than our Economy Service)

Pre-Payment of $2000 or pay only $180 per month over 12 monthly payments if you prefer.

+ Free new USB 3.0 external hard drive provided with your recovered data.

Your data recovery job will be given high priority status and work will be done before non-urgent jobs. We will speed it up in every way possible during our normal business hours. The result will be the same as the Economy Service but we will get your data back faster.

Click here to submit your job online to get started.

Emergency Service (The fastest data recovery service on the planet)

Pre-Payment of $3500 or pay only $325 per month over 12 monthly payments if you prefer.
+ Free new USB 3.0 external hard drive provided with your recovered data.

Your data recovery job will be given the highest priority status, Emergency status! We will work 24 hours a day, 7 days a week and work with our head office in Sydney, Australia as needed for difficult cases (including next day delivery by Fedex. We will work all day, every day including weekends and public holidays and spare no expense to speed up the data recovery process as fast as humanly possible. The result will be the same as the Economy and Priority Service but we will get your data back as fast as possible.

Click here to submit your job online to get started.

Option 4: Special Case Lab

This option is only offered for hard drives that most professionals simply deem “not recoverable.” If we suggest Option 3, we concede that the drive in question is not recoverable using standard methods of data recovery, but we feel confident that we may find success with some devoted, intensive, and dedicated research. This entails a custom method being developed, more funding, an almost unbelievable level of effort, as well as a supply of donor drives/spare parts.

The average cost is between $2,000 to $10,000 based on the type of problem and the level of damage. 

This may seem whopping, but, instead of a typical data recovery job that will generally take us about 10 hours of labour, these cases may take 300 hours or more!

If your hard drive is so badly damaged that we believe that your information cannot be recovered, we will offer you other options for dedicated research. We always go to extreme lengths to continue our data recovery efforts, even if we believe the chances are very low that any data can be recovered; the results we gain from these processes are part of what makes us the global leaders in our field.

In the past, this type of research work has led to the recovery of the important data that we are searching for. However, this comes at the cost of massive amounts of time, money, and the destruction of many donor drives and spare parts. These very difficult cases cost $2000 to $10,000 and will usually incur an upfront fee for our time, research, and spare parts. Generally speaking, it is an exhaustive effort at data recovery, though the results are often satisfactory. Examples of this type of data recovery are cases where there is damage to a hard drive platter, like when platters lose their alignment. We see a lot of certain types of hard drive that have been deemed unrecoverable due to various problems, such as: system area damage, certain methods of head alignment being needed, or extremely specialized tools needing to be made for a one-off project.

What is your success rate?

We are proud to say that we are the best data recovery company in the world, Payam Data Recovery has a data recovery lab in the Auckland CBD and also 5 full service data recovery labs around Australia (established in 1998). We are the only data recovery company in New Zealand that is recommended by Seagate and Western Digital as well as Apple (we are an official data recovery provider for Apple, Apple Authorised Service Providers and all Apple Customers). We are the good guys in the data recovery business. We love to help people, that’s our passion – we do this by getting your lost data back that is very important to you. We are honest, transparent and the best at what we do. We know what to do and simply need your approval on the cost to spend the time to do it. Most problems can be fixed, it’s simply a matter of properly skilled data recovery engineers spending the time and resources required to use our proven methods, which allows us to recover your data in a safe and professional way.

Speaking in averages, during a typical week at any of our data recovery labs, 95% of the hard drives we work on can be recovered; that means either 100% recovered, or at least partial recovery result (typically meaning that 80-90% of the data has been recovered in good condition).

Common problems which we have a 95-99% success rate include hard drives with Bad Sectors/Read Errors (working very slowly), a damaged PCB (not powering on), a firmware corruption, a file system or partition corruption or simple data access problem due to being unable to connect the hard drive to your computer to make a backup (e.g a 1.8″ ZIF interface instead of a standard SATA or USB connection).

Hard drives suffering from damaged heads or a seized spindle motor, especially those that have been dropped or suffered a major shock or impact, have a lower success rate, due to the higher chance of the disk platter being damaged (scratched).

We can recover data from almost any type of hard drive problem, except for a deep scratch on platters, overwritten data, or severe system area/firmware damage. Even in these very difficult cases of data recovery, which are usually deemed not recoverable immediately by our competitors, we will go the extra mile and use the best technology that is available on the planet to attempt a partial recovery. In these cases, we will try to save at least the most critical files for you if possible instead of nothing at all. There are uncommon cases where a hard drive may be simply too badly damaged and no data can be recovered.

As New Zealand’s premium provider of data recovery services, your chances of getting your data back are always the highest with us! We won’t give up and we’ll try much harder than anybody else you will find to get your important files back to you in good condition.

Why should i use Payam Data Recovery?

  • We are only Authorised Seagate Data Recovery service provider in New Zealand.
  • We use the safest and most professional data recovery methods.
  • We are honest, informative, and will answer any questions you may have.
  • We devote every day to data recovery: all day, all year!
  • We are only Official data recovery partner of Western Digital in New Zealand.
  • Your best chance of getting your data back is with us! We have a globally renowned reputation for trying harder, digging deeper, and doing more to ensure that your important files are recovered in the most effective way possible.
  • We are the only data recovery company that is an Authorised Apple Service Provider for Apple Customers. We have been audited by Apple Management in the USA as well as Apple Care Management (Australia and New Zealand) and are part of the Apple Service Exchange system.
  • Toshiba refers clients to us directly from their tech support/head office for customers with Toshiba storage devices.
  • The core reason for our existence is to help you get your data back! That’s what we do all day, every day! Our passion is helping our customers to get their family photos, documents and files back!

Ready to get started?

Select the option below that best suits your needs and requirements.

  • $800 Economy ServicesThis takes 2-3 weeks on average for data recovery from a single hard disk drive of any brand, type, or size. Recommended if your data loss situation is not an urgent one.
  • $2000 Priority Service – We will prioritize your project and start work immediately, giving your data recovery request top priority in our lab during our normal business hours.
  • $3500 Emergency Service – We will give your job emergency status, work 24 hours a day, every day of the year until we get your data back. This is the fastest way to get your data back on the planet.
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